Tech won’t work without people, but to be truly people-focused, you need good tech! In this interactive deep dive, iTalent Digital Chief Transformation Officer Leslie Ottavi will present real-world case studies and proven methodologies for using data analytics, automation, and AI to achieve the “big flip” to a stakeholder-centered, change-agile business model. Learn how market leaders have overcome resistance to change, how they’ve applied technology to improving EX and CX, and come away with practical steps you can take right away.
Key Takeaways:
- Move beyond data-driven decision-making. The name of the game for staying competitive and profitable is experience-driven decision-making where data analytics and business insights are used to optimize UX, CX, and EX
- How AI enhances experience-driven decision-making; practical ways to embed AI into your current data analytics model
- How Project Management, Change Management, and Data Analytics converge to optimize UX
This session is for… you if you are a business leader, transformation leader, project manager, or change manager of a medium-sized to large company.
